Refund policy

We have a 72 hour return policy, which means you have 3 days after receiving your item to request a return. Original shipping fees are non-refundable. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Items can not show signs of use.

Refunds are issued within 10 business days of receiving your items.

To start a return, you can contact us at tsuvishop@gmail.com. If your return is accepted, you can proceed to arrange to have the item returned. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tsuvishop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions / non-returnable items

We want to ensure you're aware that certain items, particularly custom order items, cannot be returned due to their personalized nature. Please understand that your order is being customized based on your specifications. Cancelling an order becomes challenging as the production process starts promptly after your purchase. Thus, we kindly ask you to consider your order very carefully before finalising it.

Should you wish to cancel your order, you have a 24-hour window after placing it to do so without incurring any charges. In the event you choose to cancel your custom order after the initial 24-hour window, please be aware that a 60% charge on the item will apply. This administrative fee is put in place to cover the production cost. Please note that cancellations after your order has been shipped cannot be accepted.

Certain types of items cannot be returned, like pre-ordered items. Please note that we are ordering your pre ordered items based on your order and as a result cancellations make it very difficult for us as your orders are usually placed immediately with the suppliers once payments are confirmed. Therefore please consider your order very carefully before making the purchase. Should you wish to cancel your order after you have made payment, a 50% charge on the item will be charged as an administrative fee for the refund & cancellation process to take place.

Other non-returnable items include, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us here.